At Keltruck Limited we work hard to make sure that our people deliver the best customer service in the business. We run comprehensive training programmes, we carry out mystery shop visits and we inspire everyone in the Keltruck family to think of their customer first. If you’ve received exceptional service from one of our members of staff we’d like to congratulate them for you. So, make someone’s day if they’ve made yours and nominate your star performer below.
“Carl has been the best person who always guides me whenever I purchase trucks and parts from Keltruck and I just bought 2 units this year from him very clean and excellent condition of the trucks , I would want to give him all the best in this company and I am more comfortable to do business with Keltruck always”
Irfhan Virjee – Tanzania
“I am very happy that Mr Carl Joynes was my first contact in KELTRUCK company. From his first offer I understood that his way of sales, is close to mine. His offers are like an open book without quality problems of the parts. Good prices, having in mind the difference between GBP / EURO which is an important issue to have a deal with EU company. My plan for 2019 is to double my orders to him, because as I read somewhere ‘a truth doesn’t cost anything, but a lie could cost you everything’. Wishing to continue in this excellent way of business.”
Tryfonas Mantas – Greece
“George is always helpful & considerate. Nothing is ever too much trouble. The DHL paperwork is always completed and returned with the vehicles. George works with us to get the jobs completed ensuring our vehicle are on the road”.
“I was broken down with a gear box fault and he made me wait for the work to be done and made me feel welcome. He also kept myself and my boss well informed of what was going on during my long wait in the depot. His updates and friendly attitude need to be recognised in my opinion.”
Aftersales advisor at Keltruck Cross Hands
“Ben Slade never fails to make my day. The only thing I can say that lets him down is that he is a Liverpool fan.”
Keltruck Sutton in Ashfield
“I would like to nominate the workshop team at the Sutton branch of Keltruck for their hard work, determination and dedication (in general) but specifically through the Friday 26th and Saturday the 27th of October. On Friday the 26th there was an issue with the water supply to the branch which in turn lead to the workshop being flooded. As the branch struggled to keep the water out of the workshop and the pits more specifically, electricity was also lost due to 2 of the 3 phases taken out from the substation supplying the branch. As a result of this, the branch had no comms, lighting or heating at the busiest time for the branch on a Friday evening.
At the time of the snow just starting to fall, the employees of the branch continued to work around the issues and when the lighting was insufficient, continued to work outside on the vehicle, although bitterly cold. On back of this the employees also utilised a local branch to complete some of the over spill, this meaning a high amount of journey time to and from. At the end of the weekend, all services were completed and ready for collection at the agreed time. When you talk about premium brand and premium after care, I’m not sure you would find this with a lot of our competitors. A huge thank you to the guys on shift at the time, all of them a credit to the Scania network.”
“Just want to say Paul is a credit to Keltruck. He hasn’t stopped all week. Nothing is too much trouble and he’s approachable and professional!!! Send my thanks to Paul for his help this week!!”
Your personal details will be stored with Keltruck in line with the GDPR laws, to read our full terms of storage view the document here.