At Keltruck Limited we work hard to make sure that our people deliver the best customer service in the business. We run comprehensive training programmes, we carry out mystery shop visits and we inspire everyone in the Keltruck family to think of their customer first. If you’ve received exceptional service from one of our members of staff we’d like to congratulate them for you. So, make someone’s day if they’ve made yours and nominate your star performer below.
Aftersales advisor at Keltruck Cross Hands
“Ben Slade never fails to make my day. The only thing I can say that lets him down is that he is a Liverpool fan.”
Keltruck Sutton in Ashfield
“I would like to nominate the workshop team at the Sutton branch of Keltruck for their hard work, determination and dedication (in general) but specifically through the Friday 26th and Saturday the 27th of October. On Friday the 26th there was an issue with the water supply to the branch which in turn lead to the workshop being flooded. As the branch struggled to keep the water out of the workshop and the pits more specifically, electricity was also lost due to 2 of the 3 phases taken out from the substation supplying the branch. As a result of this, the branch had no comms, lighting or heating at the busiest time for the branch on a Friday evening.
At the time of the snow just starting to fall, the employees of the branch continued to work around the issues and when the lighting was insufficient, continued to work outside on the vehicle, although bitterly cold. On back of this the employees also utilised a local branch to complete some of the over spill, this meaning a high amount of journey time to and from. At the end of the weekend, all services were completed and ready for collection at the agreed time. When you talk about premium brand and premium after care, I’m not sure you would find this with a lot of our competitors. A huge thank you to the guys on shift at the time, all of them a credit to the Scania network.”
“Just want to say Paul is a credit to Keltruck. He hasn’t stopped all week. Nothing is too much trouble and he’s approachable and professional!!! Send my thanks to Paul for his help this week!!”
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