Staff Recognition

At Keltruck Limited we work hard to make sure that our people deliver the best customer service in the business. We run comprehensive training programmes, we carry out mystery shop visits and we inspire everyone in the Keltruck family to think of their customer first. If you’ve received exceptional service from one of our members of staff we’d like to congratulate them for you. So, make someone’s day if they’ve made yours and nominate your star performer below.

Would you like to recognise a Keltruck Scania staff member?

    Your Details

    Your Address

    Your Nomination

    I consent for Keltruck Limited to use my nomination with my name and business name on the Keltruck website.

    Keltruck Scania Cross Hands

    I would like to give 100% to all the staff at Keltruck Cross Hands. Nothing is ever too much to ask of them. My truck is always on time and Donna always keeps us informed of progress. Ben will always ring you and get the best prices on parts. It is also a very nice workshop to attend.

    Keep up the good work.

    100% from Ian Davies Haulage Ltd.

    Ian Davies
    Managing Director
    Ian Davies Haulage Limited

    [September 2021]

    Keltruck Scania West Bromwich

    I would like to extend a big thank you to your Technician Mark Shilton on behalf of the Yardley Wood depot and NX Engineering.

    On Wednesday 18th August Mark was here at the Yardley Wood depot investigating and repairing our Scania Omnilink reg: BX59NTK when the vehicle suddenly caught fire.

    There have been  a number of faults with the vehicle as it previously had an engine replaced by another company and the standard of work which Mark had to pick up on was quite horrific but his actions in quickly containing the incident is worthy of a special mention because what could have happened doesn’t bear thinking about, a vehicle on fire in a workshop and potentially more.

    Over the years when I have personally called on yourselves for various call outs at the different depots I’ve worked in and Mark has attended, I can honestly say I do not recall a time when Mark has been unable to repair a vehicle and with this particular vehicle and incident far being the worse I’ve seen him tackle but yet still he has overcome it.

    He is a credit to your company with his skill level and professionalism with a nothing is too much trouble attitude.

    Jonathan Brown
    Engineering Supervisor
    National Express West Midlands

    [September 2021]

    Keltruck Scania Tamworth

    Nominees: Jessica McFerran & Darren Sanders

    Cannot fault the whole team at Tamworth – they always go above and beyond to fix our trucks even when they are under pressure themselves. A pleasure to work with.

    Becky Bennett, Greencore DTS (direct to store)

    [February 2021]

    Keltruck Tamworth VMU

    This depot and all their staff are a complete credit to Keltruck. They consistently go above and beyond to keep our fleet running and are always willing to go out of their way to help both myself and my drivers.

    This nomination is not only for Damian’s attitude and assistance but for all the staff at your Wilnecote depot. Damian has been a real help to me and has always answered my calls and pointed me in the right direction when needed. Top bloke, top team!

    Phillip James, Greenergy Flexigrid

    [January 2021]

    Keltruck Scania West Bromwich

    I would like to thank Nigel Cox for putting in a late shift to get our vehicle repaired and back on the road ready to go for us earlier than scheduled.

    We are not a company with a large fleet with vehicles to spare so any vehicle off the road for a while is a big issue for us so again thank you to Nigel for getting this done for us quicker than expected – it is much appreciated.

    Paul Wootton, RML Transport Solutions Limited

    [November 2020]

    Keltruck Scania West Bromwich

    May I take this opportunity to formally thank Matt Ashmore and his team of outstanding technicians for their valued support and kind assistance.

    Matt and his team are a valuable asset to Keltruck and have worked tirelessly with Dunwood to accommodate every request and complete each task faultlessly.

    I am extremely grateful for the support. Superb service from a great team.

    Phil Westwood, Director, Dunwood Travel Limited

    [November 2020]

    Keltruck Scania West Bromwich

    What an absolute credit Martin is to our brand and customers! He has gone to great effort in assisting me with the rectification of tacho faults for my customer ACS&T who base their trucks at Wolverhampton and are usually looked after by Keltruck Willenhall. Attending promptly to the customer enquiry for assistance and keeping me in the loop at all times with feedback on both problems and solutions. A happy customer who has received a 5* service.

    Martin’s passion for customer service and attention to detail and following the problem through to resolution is exactly what we need within Scania. A great effort by him and it’s my pleasure to write this review.

    Vicky Young, Scania (Great Britain) Limited

    [October 2020]

    Keltruck Scania Lutterworth

    Thanks for the Job you did today Mark, that was above and beyond the call of duty. Let me know if there is anything I can ever do to help with anything we need to get done and I’ll do my utmost to make it happen.

    Daniel Grantham, BSS Group Plc

    [October 2019]

    Keltruck Scania Worksop

    I’d like to thank Jonathan Morris. A very nice chap – very helpful, polite & nothing was too much trouble. A pleasure to deal with a professional.

    Mark Grant, Explore

    [June 2019]

    Keltruck Scania Cardiff

    The branch has progressed even further with Daniel Kamau and his team, who have taken it to the next level.

    My truck was in for a large service overnight on Thursday 24th January and Service was carried out to the highest level.

    Always a pleasure to go there; keep up the good work.

    Well done again Keltruck Cardiff.

    Ian Davies, Ian Davies Haulage

    [February 2019]

    Keltruck Scania Tamworth

    I just wanted to give you some positive feedback about one of your employees. I was involved in a car accident this morning and Terry Gill was just behind us in one of your vans.

    He was really kind, checked everyone was okay and helped us out. It really made a difference.

    Sian Green

    [December 2018]

    Keltruck Scania Vehicle Recycling, West Bromwich head office

    Carl has been the best person to deal with. He always guides me whenever I purchase trucks and parts from Keltruck and I just bought two units from him this year. Very clean trucks in and excellent condition. I want to send him all the best and I am always very comfortable to do business with Keltruck and Carl.

    Irfhan Virjee – Tanzania

    I am very happy that Mr Carl Joynes was my first contact at Keltruck. From his first offer I understood that his way of sales is close to mine. His offers are like an open book without quality problems with the parts. Good prices, having in mind the difference between GBP / EURO, which is an important issue to have to deal with as an EU company. My plan for 2019 is to double my orders with him because as I read somewhere ‘a truth doesn’t cost anything, but a lie could cost you everything’. Wishing to continue in this excellent way of doing business.

    Tryfonas Mantas – Greece

    [December 2018]

    Keltruck Scania Tamworth

    George is always helpful & considerate. Nothing is ever too much trouble. The DHL paperwork is always completed and returned with the vehicles. George works with us to get the jobs completed ensuring our vehicle are on the road.

    DHL service-level agreement review

    [December 2018]

    Keltruck Scania Tamworth

    I was broken down with a gearbox fault and Louis asked me to wait for the work to be done and made me feel welcome. He also kept myself and my boss well informed of what was going on during my long wait in the depot. His updates and friendly attitude need to be recognised in my opinion.

    Tom Gould, Chris Good Haulage

    [November 2018]

    Keltruck Scania Cross Hands

    Ben Slade never fails to make my day. The only thing I can say that lets him down is that he is a Liverpool fan!

    Lee Collins

    [October 2018]

    Keltruck Scania Sutton in Ashfield

    I would like to nominate the workshop team at the Sutton branch of Keltruck for their hard work, determination and dedication (in general) but specifically through Friday 26th and Saturday 27th October. On Friday 26th there was an issue with the water supply to the branch which in turn lead to the workshop being flooded. As the branch struggled to keep the water out of the workshop and the pits more specifically, electricity was also lost due to 2 of the 3 phases taken out from the substation supplying the branch. As a result of this, the branch had no comms, lighting or heating at the busiest time for the branch on a Friday evening.

    At the time of the snow just starting to fall, the employees of the branch continued to work around the issues and when the lighting was insufficient, continued to work outside on the vehicle, although bitterly cold. On the back of this the employees also utilised a local branch to complete some of the over spill, meaning a high amount of travelling time to and from. At the end of the weekend, all services were completed and ready for collection at the agreed time. When you talk about premium brand and premium after care, I’m not sure you would find this with a lot of our competitors. A huge thank you to the guys on shift at the time, all of them a credit to the Scania network.

    Tony Smeed, Regional General Manager, Keltruck Limited

    [October 2018]

    Keltruck Scania Worksop

    Just want to say that Paul Jones is a credit to Keltruck. He hasn’t stopped all week. Nothing is too much trouble and he’s approachable and professional. Please send my thanks to Paul for his help this week.

    Mark Chandler, XPO Logistics

    [October 2018]

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    Keltruck Limited
    Staff Recognition
    Tel: +44 (0)121 525 7000


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