At Keltruck Limited we work hard to make sure that our people deliver the best customer service in the business. We run comprehensive training programmes, we carry out mystery shop visits and we inspire everyone in the Keltruck family to think of their customer first. If you’ve received exceptional service from one of our members of staff we’d like to congratulate them for you. So, make someone’s day if they’ve made yours and nominate your star performer below.
“Thanks for the Job you did today Mark, that was above and beyond the call of duty. Let me know if there is anything I can ever do to help with anything we need to get done and I’ll do my utmost to make it happen.”[October 2019]
“Very nice chap, very helpful, polite and nothing was too much trouble. A pleasure to deal with a professional”[June 2019]
“The branch has progressed even further with Daniel Kamau and his team, who have taken it to the next level.
My truck was in for a large service overnight on Thursday 24th January and Service was carried out to the highest level.
Always a pleasure to go there; keep up the good work.
Well done again Keltruck Cardiff.”[February 2019]
“I just wanted to give you some positive feedback about one of your employees. I was involved in a car accident this morning and Terry Gill was just behind us in one of your vans.
“He was really kind, checked everyone was okay and helped us out. It really made a difference.”[December 2018]
“Carl has been the best person to deal with. He always guides me whenever I purchase trucks and parts from Keltruck and I just bought two units from him this year. Very clean trucks in and excellent condition. I want to send him all the best and I am always very comfortable to do business with Keltruck and Carl.”
Irfhan Virjee – Tanzania
“I am very happy that Mr Carl Joynes was my first contact at Keltruck. From his first offer I understood that his way of sales is close to mine. His offers are like an open book without quality problems with the parts. Good prices, having in mind the difference between GBP / EURO, which is an important issue to have to deal with as an EU company. My plan for 2019 is to double my orders with him because as I read somewhere ‘a truth doesn’t cost anything, but a lie could cost you everything’. Wishing to continue in this excellent way of doing business.”
Tryfonas Mantas – Greece
“George is always helpful & considerate. Nothing is ever too much trouble. The DHL paperwork is always completed and returned with the vehicles. George works with us to get the jobs completed ensuring our vehicle are on the road.”[December 2018]
“I was broken down with a gearbox fault and Louis asked me to wait for the work to be done and made me feel welcome. He also kept myself and my boss well informed of what was going on during my long wait in the depot. His updates and friendly attitude need to be recognised in my opinion.”[November 2018]
Aftersales advisor at Keltruck Scania Cross Hands
“Ben Slade never fails to make my day. The only thing I can say that lets him down is that he is a Liverpool fan!”[October 2018]
“I would like to nominate the workshop team at the Sutton branch of Keltruck for their hard work, determination and dedication (in general) but specifically through Friday 26th and Saturday 27th October. On Friday 26th there was an issue with the water supply to the branch which in turn lead to the workshop being flooded. As the branch struggled to keep the water out of the workshop and the pits more specifically, electricity was also lost due to 2 of the 3 phases taken out from the substation supplying the branch. As a result of this, the branch had no comms, lighting or heating at the busiest time for the branch on a Friday evening.
“At the time of the snow just starting to fall, the employees of the branch continued to work around the issues and when the lighting was insufficient, continued to work outside on the vehicle, although bitterly cold. On the back of this the employees also utilised a local branch to complete some of the over spill, meaning a high amount of travelling time to and from. At the end of the weekend, all services were completed and ready for collection at the agreed time. When you talk about premium brand and premium after care, I’m not sure you would find this with a lot of our competitors. A huge thank you to the guys on shift at the time, all of them a credit to the Scania network.”[October 2018]
“Just want to say that Paul Jones is a credit to Keltruck. He hasn’t stopped all week. Nothing is too much trouble and he’s approachable and professional!!! Send my thanks to Paul for his help this week!!”[October 2018]
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