Customer Testimonials – Aftersales
Paul Bradley, Production Manager, Wieland Nemco Limited
This morning my driver had an issue with an oil warning light on his Scania P320 so I decided I wanted to have it looked at. The lorry was 70 miles from home so a quick Google search led me to Keltruck for what we thought would be just an oil top up.
Our driver was met in a most courteous and friendly manner whereupon you set about sorting out our lorry. Within 20 minutes the fault (oil low pressure) was identified and you set about the repair. Within a very short time the lorry was back on the road enabling the driver to continue his day.
Thank you for looking after my driver.
Thank you for looking after the lorry.
Thank you for the amazingly quick service.
Thank you for overall brilliant service.
It’s really easy to complain but people rarely take time out to praise so I wanted to say thank you to all of the staff involved – you certainly impressed me.
Jason Reeves, Logistics Manager, Envirowales Limited
“Having been driving a variety of truck makes since I passed my test in 1994 it has always been Scania that stood out for me. But it’s not all about the truck itself – as a Transport Manager you expect the economy and the technology that comes with a Scania, but just as important is the sales process and the aftersales services etc. I have to say that Keltruck Scania Caldicot has been outstanding in the two years that I have been with my present company. We have a small fleet, all but one are Scanias and delivery of sales, servicing, customer engagement has been top class, even when it comes to accessories that Keltruck/Scania do not sell, the staff at Caldicot have led me in the right direction. Big hands up to ‘our Rachael’ at Caldicot, as me and my drivers/staff call her – Rachael never fails to help out. The same goes for Chris who is as helpful as they come.
“What I dislike in a sales guy is pressure selling and the nonsense that comes with it. I’d rather not buy than put up with that but Richard Woodland is totally the opposite – honest and relaxed sales techniques with fantastic aftersales support. I can’t wait for my next new purchase. Keltruck Scania Caldicot makes my life easier. Keep it up guys – I know you will.”
Rob Lloyd, Director, Sureway Express Transport Limited
“I would just like to pass on my thanks & gratitude to your Burton-on-Trent service team for sorting out a breakdown for me on Tuesday evening.
“Although a non account customer, with a credit card payment you responded with great efficiency to replace a brake chamber on one of our trailers at Palletforce’s hub on Callister Way. Not only did this get my driver back to Bristol within his hours that evening but also ensured all of our freight made onward connections throughout the country so once again many thanks.
“I have since spoken with Ronnie at the dealership who again was a pleasure to deal with and I have received some account forms just in case we get any further breakdowns, at present we have between 6 & 8 trailers in Palletforce every night.”
Tony Pichler, Primary Fleet Transport Manager, BSS Industrial
“Thank you for your support. It’s great to know that we have a quality maintenance partner with Keltruck Limited. Both Coventry and Lutterworth Keltruck teams work very hard to look after us. We very much appreciate this and never take it for granted.”
Wayne Rowett, Operations Manager, Treasure Transport Services
“Your workshop staff at Keltruck Scania Newark are amazing. Their helpfulness has helped us all out at Treasure Transport massively. Please accept my personal thanks.”
Neil Hoskings, Regional Fleet Analyst – South West, ASDA
“Thank you to the Keltruck Scania Caldicot team for the excellent service over the past few weeks during these unprecedented times. This has allowed ASDA to keep fleet down-time to a minimum.”
Mark Smith, Transport Manager, Adstock Bulk Solutions Limited
“Excellent service last night. Never used the Lutterworth depot before & was mightily impressed. Not only were we seen straight away at very short notice, the staff also went above and beyond what was required.”
Ian Davies – Ian Davies Haulage Limited
“Outstanding service once again from Daniel Kamau at Cardiff branch. His knowledge and expertise of the Scania product is second to none. A great ambassador for Keltruck. I’ve been a customer of Cardiff for 27 years and he’s one of the best. Keep up the good work.”
Jasmine Ward – Firow Limited
“We have had a few trucks go down recently at Burton and I can’t fault the lads at Keltruck Scania Burton. They took on all our extra work and it was all done quickly and efficiently. Soon as diagnosed I had a call and then an estimate to follow. Ronnie, Danny and Jason are always a pleasure to talk to.”
Uli Roland, Namibia
“In August 2019 I came to West Bromwich looking to purchase used cabs. Carl Joynes was my contact person and after spending approximately two hours with Carl I realised that this is a person with the highest integrity & professionalism.
“We looked at the cabs available & they were very clean and tidy. Since then we have purchased four cabs & are now preparing to purchase the next batch of four cabs.
“I can only say that it is a pleasure working with Carl.”
Russell Ashley – Regional Transport Manager, Certas Energy UK Limited
“In a world where criticism is the only thing we hear about I would just like to send my praise & gratitude to your Willenhall depot.
“One of our vehicles unfortunately broke down early Monday morning (09/12/19), blocking the entrance to an ambulance station that our driver was delivering to. We contacted Scania Assistance & it was placed as a priority job & the response time from your depot was excellent. Your technician got the vehicle running to clear the ambulance station very quickly & then waited to carry out the necessary repairs, once the ambulances had left.
“So once again, many thanks to your Willenhall depot & wishing you all a Merry Christmas & a prosperous New Year.”
Dave Chapman, DC Transport & Engineering
“Just a short email to say how impressed I am with Keltruck’s recycled truck parts.
“I dealt with Henry Wood and explained my situation at 3pm in the afternoon and could not believe an engine being delivered to my premises before 10am the following morning.
“The price was fantastic and Henry was an outstanding representative of Scania in the UK. The engine was delivered on one of their own vehicles and the driver extended the same courtesy as the salesman on the phone.
“I have always tried to buy pattern parts and from smaller recycling companies but this has been a complete eye opener for me as to cost and service.
“I have run lorries for over 20 years now and this has completely changed my false view that buying from a dealership is expensive and overpriced.
“As you have probably noticed I’m extremely happy and would appreciate it if you could pass my thanks on.”
Ric Evans, Sol Drive UK
“A big thank you to Karen & the workshop team at Keltruck Scania Lutterworth for outstanding service with getting our vehicle back on the road ASAP with no lost time after a unfortunate break down. Thanks.”
Michelle Shooter, Chief Superindent, Head of Operational Support, Derbyshire Constabulary
“The vehicle examiners have made me aware of the help and assistance which has been forthcoming from your organisation over the last few years.
“In recent times the Collision Investigation Unit (CIU) has examined a number of fatal collisions involving large goods vehicles. The vehicles themselves have all remained driveable. For best evidential purposes it was of necessity for brake performance testing. Using your facilities has enabled the examinations to be completed to a high standard, without fear of legal challenge.
“On every occasion you have always accommodated us with brake testing being completed virtually straight away upon request.
“Please note my thanks for the service you provide which greatly assists the work of the CIU.”
Richard Meredith, Director, Woodstones Coaches
“For us, backup is especially important and we rely on Scania’s inclusive two-year repair and maintenance contract, which we then extend to cover the vehicles’ in-service life with us. With local dealer Keltruck Droitwich managing our servicing, it’s a formula that works extremely well for us.”
Click here to read more.
Jo Tatton, Transport, Quality Liquid Feeds
“I wanted to drop you an email to firstly say a big thank you for the training that we have been afforded and to let you know the positive feedback that my drivers have given following the training with Jarrod.
Both drivers have commented on the quality of the training and on Jarrod as a driver trainer.
To quote them here are a few of the comments made about the training:
‘… absolutely brilliant…’
‘… he’s really good at training…’
‘… spot on…’
‘… good guy, knows his stuff…’
In addition to the benefits that the drivers have seen I have also seen improvements in the monitoring report statistics:
- Driver support score – moved from 55%/62% to high 70%s
- Increase in MPG – moved from 7.4 to 8.5+
- Increase/decrease in all the relevant stats
So all in all a big thank you to you both.”
Michael A. Ponsonby, Managing Director, MA Ponsonby Limited
“Thank you for rebuilding my Scania truck back to the manufacturer’s original specification in February 2018.
“As you know, a car travelling at speed on the M53 Motorway hit the rear corner of the off-side rear tyre on truck registration number VB17 MAP. This caused the steering wheel to spin through the driver’s hands and turned this truck 45 degrees to face the central barrier. This collision caused extensive damage to the OSF corner of the cab and was so disfigured that I feared the insurance company might write it off.
“However your excellent workshop staff performed to an extremely high standard and rebuilt my truck back to as-new condition. This excellent workmanship by your bodyshop staff deserves public recognition and as such I am happy to do so for I, like yourself, appreciate the value of high quality engineering and skilled workmanship. So well done to all at Keltruck – I am delighted with the rebuilt condition of my Scania S580 truck as your work is an excellent example of top quality workmanship. Thank you again to you and your team.”
An export customer in Australia
“I currently have the pleasure of dealing with the used parts department at Keltruck Limited.
“I required some engine parts for a Scania DC12 engine in a hurry.
“After an email it was quickly replied to and the parts sourced. I supplied the part numbers but the parts advisor still requested the engine/chassis numbers to confirm I had the correct part number and check that there were no supersessions, which was very efficient and proactive.
“The parts were quoted and once purchased they were packed and ready to ship very quickly.
“After the freight was arranged by my freight company, the freight was dispatched in a clean and well packaged condition which aided customs no end, and made the customs process simple.
“Once the freight arrived it was in very good condition as described and ready to use.
“The whole experience was very simple and straight forward which assists our company no end.
“Carl Joynes was the contact who I dealt with all the way through to completion.
“I have purchased several Scania parts from other Scania breakers and I would say Keltruck have been the easiest and the best so far.”
An export customer in Australia
“Thank you very much, Carl, you have done a great job – much appreciated.”
Adrian Rouse, Caribbean Power Solutions
“We at Caribbean Power Solutions in Trinidad own a small fleet of 20 Scania trucks and had been trying to source used and reconditioned a/c compressors for some time. We came across Keltruck in a magazine and gave them a try. I must say that I am very pleased and satisfied by the service I received. Carl was very helpful and prompt with taking the order and helping to get things started and everything including delivery was quick and efficient.
“We will definitely be doing further business in future.”
Phil Westwood, Director, Dunwood Travel
“These vehicles will be working on our own UK and continental holidays as well a certain amount of private hire. Why Scania again? It’s a fabulous product and we get really good service from Scania, in particular our Regional Account Manager Lee Wale and our local dealer, Keltruck West Bromwich, with whom we have a wonderful relationship.”
Read the press release.
Kevyn Jones, MD, New Adventure Travel
“As a relatively young company, our focus is on expansion and driving the business forward by delivering a positive customer experience. It is for that reason, plus the high levels of support provided by Keltruck Cardiff, that we once again opted for another Scania product.”
Read the press release.
An export customer in Australia
“I have received the cab and it’s in fantastic condition – thank you. I am very pleased with it. Once again thank you very much – you have done a great job. Much appreciated.”
Kristján Kristianson, KK Trucking, Iceland
“I am very happy with the fast and frequent service from Keltruck. Delivery two days after ordering from UK to Iceland.
“I will 100% use Keltruck again.”
Stephen Fagan, Commercial Director, Fagan & Whalley
“It’s true to say that to a large extent we built our business on the Scania brand. Back in the days of the Scania 3-series, it made good financial sense for us to buy used Scanias, refurbish them and then run them for several years. That’s because when the time came to part with them, the residuals were so good we’d get our money back.
“The complexity of modern vehicles means that wouldn’t work now, so those days are behind us. Instead, we buy new trucks and look to keep them for six years on average. We’ve stuck with Scania because they represent such good value for money. We feel we get a lot better reliability from them, and therefore less downtime. We spend less on parts and service and our two key dealers, Preston Scania and Keltruck, which looks after our Coventry based fleet, do a really great job for us.
“The Scania 3-series is part of our history so we’ve saved one for posterity. Our apprentices built it up out of three old vehicles and we then ran it for a while before using it as a shunter. Now it’s parked up waiting to be refurbished and preserved – we won’t be letting that one go in a hurry!”
Mr L, Hong Kong
“With our latest order we were pleased with the prompt response and the quality of the parts delivered. We were well informed about the preparation of the parts through to the shipment. The parts supplied were good quality and well protected in their packaging so we can start our repair right away. All the conversations and requests were handled in real time with accurate information. We are placing another order with Keltruck because of your dedicated service.”
Anthony Winson, Operations Director, Paul S. Winson Coaches
“We have received first class service from our local Scania dealer, Keltruck Nottingham.”
Sean Taylor, owner driver
“My old girl may be 10 years old but Keltruck Droitwich have done a top job on her and treat her like new. Awesome job. Matt & the team treat my truck with utter respect even though she’s old. #topfolk”
John Walker, Prestons of Potto
“What fantastic service I had with yourselves at Keltruck Tamworth. Nothing was too much trouble – everything was done with a smile.
“Your staff are a credit to you. 5 star depot.”
Andy Poole, Aldi Limited
“As far as courses go I have to say, it’s one of the best I’ve been on.
“Keltruck’s Driver Trainer conducted the course to a very high standard and I came away with a lot more knowledge about the Scania product & the Euro 6 engine, along with some great skills for fuel efficient driving.”
Neil Trotter, Transport Manager, Denholm Fishselling Limited
“I highly recommend this company. The communication was great and they were very quick to deliver. The product purchased was of good quality at a very competitive price. Definitely on my list of suppliers from now on!”
“At Delehuset we are pleased to be doing business with such a well-established company as Keltruck. When dealing with this firm one can feel the 30+ years of experience they have built up. Knowledge of the technical aspects are present to such a high level that it makes the process of finding the right parts first time much easier.”
Jacob Cobley, Richard Cobley & Sons
“We’ve been buying used Scania trucks for a number of years now but this is the 1st from Keltruck but it won’t be the last.
“We explained to Used Sales Executive, Rory Kelly, that the truck was to be our flagship, a little different to our other trucks and he’s certainly helped make this happen. We are over the moon with it! Everything Rory said he would do he’s done. Very, very impressed with the service from West Bromwich depot.
“We’ve also used Keltruck’s Scania recycling department recently – again very impressed with the prices and the service. The whole team get a thumbs up from us. We look forward to doing business with yourselves in the future.”
John Hattersley, Managing Director, Barry Wood Plant Hire
“Keltruck have given us excellent service.” (Full article on scania.com)
Ian Markwick, Owner, Ian Markwick Driver Training Ltd
“Keltruck at Nottingham is an extremely well run operation. The manager knows what’s happening, the parts staff know what’s happening, the workshop controller knows what’s happening and the technicians know what’s happening. Everyone knows exactly what’s happening with the job and they all want my vehicle back on the road as soon as possible, and with the minimum disruption to my running programme. I enjoy honesty from every member of the team and I know that I can trust each and every one of them. This is a winning team, so ‘if it isn’t broke, don’t try to fix it’!”
Sam Rawson, Transport First Line Manager, B&Q Worksop Distribution Centre
“Can you please thank your Worksop team for me. Their response and service was outstanding.”
Michael Ede, Eurovision Logistics Limited
“We have used Keltruck Scania Recycling for many years to source parts for our large fleet of Scania vehicles. We always have a first class service from Keltruck and always make them our first contact if we require any parts.”
Lionel Hipkiss, Transport Manager, Mereway Kitchens
“We tested many different vehicles with our drivers, and Scania has everything we need in a truck.
“Aftersales support was a major selling point, and in the 25 years I’ve been working in this industry, Keltruck offers the best service and support I’ve ever known.”
Ionel Caila, owner driver
“I’ve tried over and over again to buy some Scania clothing from different web sites from across Europe, but nobody was able to ship to Canada. I do like the (Scania) trucks, and the clothing too, cool jackets and t-shirts.
“I was about to give up, was just trying this website (shop.keltruck.com). I contacted them and, to my surprise, was told shipping to Canada was not a problem.
“The person I was dealing with, Carl Joynes, helped me with my order. He also figured out for me what size to order, as UK sizes are a bit different, and kept me up to date with the whole process, shipping and tracking.
“I’m really thankful to all you guys at shop.keltruck.com, and would like to congratulate them for the way they do business, like a well-oiled machine.
“If you’re driving a truck in the UK, you can count on Keltruck. I do believe you’re dealing with professionals.”
Dan Firth, DF Transport Limited
“Keltruck Scania Recycling offer an excellent selection of good quality, second hand parts. Carl and the team are very helpful and I saved a fortune on the cost of replacement parts. Ordering through the website was simple and I collected the parts when I was next passing, they also have a lot more stock than you see on the site so always worth a call to see if they have what you need.”
Alan Finnie, Finnie Heavy Haulage Limited
“I would like to thank Keltruck for the service that we have been given when buying recycled parts for our Scania vehicle. We have been dealing with Keltruck for a few years and have got to know Carl and the team within Keltruck Scania Recycling. They have always given us excellent service and delivered us great parts.”
An export customer in New Zealand
“Thanks for your quick response. Having visited your website several times over the last 12 months whilst researching Scania parts I have found it to be well laid out and very easy to find my way around. We have now placed our order and look forward to receiving the parts.”
George Alexandrov, DGSA, Eurospeed
“Just got the cab down in my workshop and I want to express my satisfaction with and enthusiasm for your service. From the first moment we made contact I was very happy with your kind and competent attitude. I got exactly what I needed in a very reasonable price, accompanied by first class consultancy and support.
“Besides the excellent service we received, I found your website very useful, so we are looking forward to expanding our co-operation in the future.
“Will recommend Keltruck with pleasure and confidence to everybody I know in the business.”
Martin Dalgliesh, T. Baker & Sons Limited
“I have been presenting vehicles for MoT at West Bromwich for several years now and Taff is a pleasure to deal with. He is always keen to help wherever he can and always has a smile on his face. I have always found him to be a real gentleman.”
Keltruck have been supplying Madventure Travel with recycled Scania parts. Pictured here in the mountains of Tibet is this classic Scania 113 which is owned by Madventure Travel. Madventure is a small UK based adventure tour operator utilising custom-built Scania trucks converted into coaches to carry up to 40 passengers. Madventure’s main routes are London to Sydney, Alaska to Brazil and Africa encompassed.
The company report that they are very pleased with the service they have received from Keltruck Scania Recycling.
Phil Spittle, Managing Director, Pro-Clean Industrial Services Limited
“The reliability associated with the Scania product and the excellent back-up we receive from Keltruck has helped Pro-Clean to become a reputable and reliable contractor within the waste industry.”
Graham Benford, Fleet Manager, Marston’s Plc
“The relationship our two companies have developed over the years is exceptional. We’re even at the point today where we support each other’s events. So when we hold our annual St George’s Day celebration, Keltruck are always there with a display and goodies for the children and we reciprocate at their events.
“Another time they really helped us out was when we needed a replacement engine for our historic 1937 Leyland Hippo brewery wagon. Marston’s has a long history stretching all the way back to 1828 and we’re very proud of our heritage. So we wanted to get our old Hippo fixed as soon as possible. Keltruck were great, they did a nationwide search for us and came up with the goods in no time.
“In terms of our regular fleet, we’ve got 16 Scania trucks and a 55-strong trailer fleet, all of which are maintained by Keltruck Burton-on-Trent. And on that front, they do an excellent job for us. They are open most of the time that we are – we start work on a Sunday afternoon, Keltruck opens up shortly after that, thereafter we’re both 24-hour operations until the following weekend – so we know help is never far away should it be needed. Technically speaking, there’s never an issue; the job just gets done quickly and efficiently. Nothing is ever too much bother.
“Then again, I suspect there might be a little personal interest going on here too. Most of the Keltruck Technicians drink our beer on their day off and I’m always telling them that if the pubs are empty, it’s their fault – I think that helps!”
Steve Marta, Managing Director, Bushcade Limited
“It is a pleasure to deal with the Keltruck Scania Recycling Department as they’re always very, very helpful and do a wonderful job.”
Jonathan Cutler, Marketing Manager, OSS Group Limited
“The service and support we get from the staff at Keltruck Droitwich is excellent. The Keltruck team are always ready to help solve any problems that arise to keep our the fleet on the road, added to which the Scania trucks we have purchased over the years have proved to be reliable and efficient.”
Paul Matthews, Managing Director, P.A.M. Distribution Limited
“I would just like to say what a great service we have received from Keltruck Willenhall over the past ten years and long may this continue.”
Shaun Fitzgerald, Ferryspeed
“I have dealt with Keltruck sites for a number of years but I have to say dealing with Keltruck Rugby in particular has made my job run smoother.
“I have been given an excellent service from the management down to the technicians. Customer service and communication has been of a high standard – any problems I have had with our fleet have been dealt with quickly and efficiently. Overall the staff operate very professionally and care about their customers.”
Steve Parker, Fleet Manager, Warrens Warehousing Group Limited
“We have been using Keltruck Rugby now for over 10 years. During this period they have always had our needs as their priority. To give an example; we had a vehicle that generated an ABS fault which needed diagnosing and repairing. With the driver waiting and a timed delivery on board, they didn’t hesitate to get the vehicle repaired and driver on his way in no time at all.
“During some challenging times of peak volume and bad weather the support and professionalism we gain from everyone at Rugby is exemplary.
“With my experience as a fleet manager I would always recommend and use Keltruck Rugby.”
Alan Savage, NDC Fleet Maintenance, Euro Car Parts Limited
“I work for Euro Car Parts in Birch Coppice, Tamworth and have found your branch to be friendly, efficient and helpful.
“I have a meeting every Monday with the Keltruck Tamworth Branch Manager and feel our relationship is more personal rather than business. Parts and service desk is always helpful and will advise me on the best way to proceed with any problem I may have with regards to fixed price repairs etc.
“The guys in the workshop I know by name and have been helpful with the designated time they give me by which the vehicles will be returned for use and, as of yet, have not let me down once!”
Craig Sutherland, Scotts Plant & Haulage
“The service, response and back-up support we have received has always been commendable, and the staff have always shown a professional attitude to our problems associated with operating a fleet of tippers in the current climates – economic and meteorological!”
Gary Worrall, Fleet Manager, Pentalver Cannock Limited
“Pentalver Cannock, formerly Bowmur Haulage, have enjoyed a long lasting relationship with Keltruck for over 25 years. Keltruck’s Accident Repair Centre – with Toby and his dedicated team – have completed work for us from small paintwork to major cab replacement and chassis straightening. When our vehicles are returned to us they are like brand new – a first class service!”
Bob Haywood, owner driver
“Thank you to the staff at the Burton depot, especially Chris & Alan who put a good deal together to enable me to purchase the vehicle. Also to the mechanics, Matt & Ricky, who are a credit to Keltruck.”
Glenn Somerfield, Regional Transport Manager (Midlands), European Metal Recycling
“Our relationship with Keltruck is second to none. The flexibility that is given to accommodate our needs is great with all vehicles being maintained at the branches overnight, ensuring that they will be on the road the next day. We also benefit from Keltruck’s reconditioned parts and we’ve noticed a remarkable saving due to the outstanding levels of communication.”
Derek Daly, Fleet Director, Maritime Transport Limited
“Thank you to the workforce at Keltruck Tamworth for doing their best to preserve the first time pass rate on the Maritime Transport fleet of vehicles. In 2011 we MOTd 542 vehicles across all manufacturers, our first time pass rate was 97%.
“You and your staff played a large part in achieving the enviable pass rate and I would ask that you do your best again for 2012.”
David Lawrence, Lawrence Recycling & Waste Management Limited
“We have had a great relationship with Keltruck over the past 10 years. We chose the vehicles as the quality Scania brand reflects well on our business, the reliability and the service packages available.”
Alan Gilligan, Managing Director, A Gilligan (Coatings) Limited
“Keltruck provide excellent after care service and they are efficient, friendly and reliable.”
Baz Barrett, Transport Operations Manager, Atchison Topeka Transport Limited
“I would like you to pass on my thanks on behalf of Atchison Topeka to all your staff at Droitwich.
“There were some heavy servicing weeks up to and including the bank holidays and the depot surpassed itself.
“There was very minimal disruption to our operation and not only did all the servicing get completed on time, the depot dealt with other requests put on to them by ourselves. Well done and thank you – that’s what I call customer service!”
Kevin Johnson, Managing Director, Panic Transport (Contracts) Limited
“As an established Scania operator with 25 P-series rigids in our fleet, we are well aware of the performance and fuel-efficiency benefits of the Scania brand. Furthermore, we have always enjoyed excellent back-up and support from our local Keltruck branches at Rugby and Coventry. In our view, this combination of product quality and dealer service makes Scania the natural choice for us.”
Jack Henry, Engineering Director, NX Bus Division
“We have an excellent relationship with Keltruck, both in terms of the service they provide and their bodyshop. We felt the Scania brand supported by a Scania dealer would give us a level of performance we could depend upon which would help in ‘Making Travel Simpler’ for customers. The contract gives us a predictable cost of operation and Keltruck are able to offer evening and night-time servicing to fit in with our non-operating times, which gives us a considerable advantage in terms of reduced downtime.”