Three regional general managers take responsibility for depots
Keltruck, the largest independent Scania dealer in Europe, has re-organised its senior aftersales team to improve customer service and streamline its internal processes. The change means that any problems can be escalated and resolved more quickly, with fewer people involved. Communication and morale have improved, and the depot teams can now work more efficiently.
In the new structure, Keltruck has reduced the number of regional general managers to three: Steve Hughes, Andrew Long and Anthony Smeed. The three managers now oversee all 19 Keltruck locations, and each reports to Keltruck’s aftersales director, Russ Warner. The senior aftersales team is completed by general manager Andrew Bentley, who oversees marketing and business development.
“This change in our senior aftersales team will help keep things simple for our staff and customers, and is part of our striving for continuous improvement at Keltruck,” said Russ Warner. “I can confidently say that this improvement will streamline our workflow, and help us to deliver even better customer service.”
Steve Hughes is now responsible for the depots at Coventry, Tamworth, Tamworth VMU, West Bromwich, Willenhall, and the Specialist Division. Steve also oversees the Parts Operations, Purchasing and Process & Warranty for the Keltruck network. He joined Keltruck in 2002, following 20 years working in the automotive industry for Ford, Toyota and Peugeot.
Andrew Long is responsible for Keltruck’s depots at Caldicot, Cardiff, Cheltenham, Cross Hands, Droitwich and Hereford. He moved to Keltruck from specialist haulier Kings Heavy Haulage in 2012, and has also previously held management roles at Renault Trucks and Volvo.
Anthony Smeed is responsible for Burton, Groby, Lutterworth, Newark, Nottingham, Sutton and Worksop. He started at Keltruck as an apprentice in 1996, and has worked his way successfully up through the ranks.