As we all continue to watch in almost disbelief in the severity and impact of the coronavirus (COVID-19), it is at times like this you need to trust and rely on partners like Scania to be there when you need us most.

I am writing to assure you that we at Scania fully intend to remain open for business to support our customers and play our part in keeping the UK running.

Together, we have a massive obligation to help keep the UK moving and we understand that by providing an ‘essential national service’ we must do everything in our power to ensure our doors stay open, our parts shelves stay stocked and our workshops manned with skilled experts capable of keeping your fleet running.

We must also keep our people, the lifeblood of our business, and both yours and our families’ safe. So clearly this is an extremely difficult balancing act to maintain. But this is why you invest in a business relationship with a premium provider such as Scania. You expect us to cope and come good on our promise that we are there for you, through thick and thin.

These are unprecedented times. We don’t know what will happen tomorrow, let alone next week but rest assured our Business Continuity Plans are built to ensure that regardless of upheaval, we have the systems and supply chain in place to drive through these challenges and can and will maintain a continuity of service that is commensurate with our reputation for unrelenting support.

But to be absolutely clear, we also have an unmitigated focus on the personal wellbeing of everyone we know and meet – our staff, our customers and our suppliers alike. As a business, this Swedish attitude to wellbeing and support is at the very heart of our values and as you should expect we will do everything we can for you, as long as both you and our people are safe.

Consequently, and perhaps this goes without saying, we have already taken numerous steps to limit the spread of the virus within our organisation from the moment it was clear there was a problem. We’ve adopted rigorous cleansing and hygiene procedures at each of our depots and offices nationwide since the very outbreak of the virus, we have triggered home-working where appropriate and social distancing methods and we continue to adapt and improve procedures every day as we learn new updates from the government.

As the pandemic situation continues to dramatically change every day, the speed of change in information is clearly extraordinary. It is prudent for me to say that it is impossible for me to guarantee that we won’t be affected by changes in global and local government escalations but to give you some comfort that we are in control, we have escalated our own agility by reviewing the latest advice from Government, World Health Organisation, Public Health England and our global Scania parent on a daily basis – with the Executive Board of Scania GB Ltd meeting at 08:30 every single morning to enable decisions to be made immediately as required.

What we can guarantee, is that we intend to be here for you and open for business up and down the whole UK for as long as legislation allows.

I would like to thank you for your continued loyalty and trust in Scania and would urge you to take all possible measures to help preserve the wellbeing of you, your colleagues, your customers and of course the survival of your business.

We are here for you.


Martin Hay

Managing Director

COVID-19 Coronavirus


Customer / Supply Chain Communication

Keltruck considers the well-being of its staff, customers and supply chain to be of the utmost importance. We have constructed this Coronavirus COVID-19 plan to mitigate any risk so that we can continue to provide vital support to our customers from a healthy workforce.

In line with HM Government advice head office staff are now working from home & all telephone numbers have been diverted. Please note that all of our workshops remain OPEN to support vital deliveries of food, fuel, pharmaceuticals, etc. Click here to visit our depot pages listing the latest (amended) opening times for all of our locations during the pandemic and click here to contact us.

Follow 10 Downing Street on Twitter & Facebook for continued official information from HM Government and click here for more information from Keltruck Scania.

Andrew Bentley, MInst SMM
Head of Vehicle Contracts and Marketing